Jennifer's super-power is simplifying complexity. Finding the patterns. Aligning people and groups around customer-centric visions and values, identifying hindrances to progress, and then guiding the action plan to get there. Throughout her nearly 30-year career, she's served as a coach, advisor, facilitator and cheerleader for her clients, with deep passion for their success. 

"Jennifer has the unique ability to tailor her messages to audiences at all levels in the organization. Her process helped us uncover stumbling blocks and win new champions." -- Fortune 500 client

Jennifer brings a unique skill set at the intersection of brand, CX, business and design. She started her career as an account planner and brand strategist in the agency world, evolving over time into management consulting and brand/CX operationalization. 

Before founding Farther LLC, Jennifer served as CX Principal and B2B Sector Lead for Forrester’s consulting practice; in the latter role, she helped clients drive revenue through customer centricity by knitting together best practices in CX, digital, data and brand/marketing.  Previously she worked at Prophet, a global management consultancy for Fortune 500 companies, where she led large-scale projects at the intersection of brand, business, CX and innovation strategy.

Jennifer is also an artist working in oil and encaustic painting.


David Cushing, Event Producer, Co-Leader

David is an accomplished creative director, writer and events producer; his strength is in translating complex business ideas into coherent messages and experiences for internal and external audiences. David also served as Adjunct Professor at Columbia College in Chicago in the Business & Entrepreneurship Department; his focus was on how professionals turn ideas into successful businesses. In his free time, David is a sculptor and teaches at Santa Fe Clay.