You’re looking to create better leadership alignment. Improve customer, partner and employee retention and loyalty. Improve bottom-line efficiencies. Maximize investment in digital.
There’s only one way to achieve all these benefits: The Value Platform. We help you take a holistic approach to your business, applying platform principles embodied by high-growth firms to transform your organization. Below are three common ways you can leverage our expertise, which can be combined with follow-on coaching to ensure action and accountability.
leadership education & working sessions
We’ll work with your leaders to understand the new rules of growth in today’s highly complex, fast-paced environment and apply them to your business. This can be a half-day or a full-day session depending on your needs and what you’d like to achieve.
Workshop: Building the straw-model platform
This is a two-day workshop with a cross-functional, mid-level team to build out the foundations of your Value Platform: where brand, customer experience and digital intersect. We’ll identify your Keystone Customer and then reverse-engineer implications to what you say, what experience you deliver, and how you can operationalize it. We’ll also touch on key KPIs to track, and how to validate the model before making major investments.
workshop: finding your keystone customer
This is ground zero of a future-ready, platform approach. Companies with multiple customer types — like B2B, financial services, utilities — face a significant uphill battle to streamline their business. When the customer goal is diffuse, it creates fragmentation internally. However, when you achieve laser focus on what’s common across your customer types, then your business can achieve laser-like power.
This workshop provides a structured, repeatable, proven way to prioritize and simplify your customer groups to improve alignment, decision-making and competitive advantage.
To learn more about our services and align on the best approach for you, click the button below to access my calendar. I’m in Europe, but can adjust my schedule for a more convenient time for US-based companies; just email Jennifer at firstname.lastname@example.org.